Colorado Computer Support, a three-time Inc. 5000 award recipient, currently provides IT services for about 100 clients, many far beyond the stretch from Denver to Pueblo. CCS also does business in Arizona, Florida and Oregon. Small to medium-sized businesses, either with an existing IT team or without, rely on CCS to assist in keeping their network running, planning for IT expenses and strategic planning.
“Oftentimes, businesses don’t understand how costly IT issues are, whether it’s a short network outage, software integration issue or outdated hardware. We offer call center and in-person support to keep businesses’ IT working smoothly,” said Blake Schwank, CEO. “But for us it’s not just about understanding the ins and outs of the rapidly changing technological landscape, it’s about the big-picture impact, the ongoing costs to customers and the opportunities for improvement they might not know are possible.”
“We worry about what makes clients successful,” said Schwank, when speaking about what contributes to the success of the business he started with his wife, Christie, in 2001.
Including the 10 full-time employees providing on-site support to the Falcon School District, CCS has 37 full-time employees. A help desk team resolves about half the issues, while teams organized by verticals, primarily health care and education, typically tackle more complex problems.
This year, CCS hired the former chief information officer of Widefield School District 3 as its director of education technology services.
“There’s been no more critical time than the present to have expedient data access and data security,” said Schwank. “And with tech changing so quickly, especially in education and health care, it’s important to make sure we have the right people in place to support our customers.”
A small wooden coffin, memorabilia from a now-defunct technology firm, sits on Schwank’s desk as a reminder to keep innovating.
“It’s difficult for small IT teams to stay up-to-date on technology, to stay trained up, while dealing with day-to-day IT issues,” he said, adding CCS sends employees to relevant training programs and supports them in exploring innovative technology.
“I don’t think it can be overstated how important it is to get out of your bubble, and I think that’s how we’ve maintained 20- to 30-percent growth year over year. We have business coaches, explore what other companies are doing, teach each other and learn from each other. It’s so important to keep looking forward.”
— Hannah Caproon