Continuous improvement methods are common in large businesses. Large businesses can afford teams of consultants or full-time employees who specialize in continuous improvement methodologies such as Lean Manufacturing or Six Sigma. Continuous improvement does not, however, need to be limited to large businesses. There are methods that small business owners can implement on their own […]
The traditional sales process — handing your sales staff a product and sales materials, and then instructing them to go out and tout all the great features and benefits of the product and how the prospect can’t live without it — has lost its effectiveness, according to many sales experts. That outdated approach has taught prospects how to keep your sales people on the hook long enough to get free information and consulting services, all the while the prospect is building up the ammunition needed to buy from your competitor.
Problem: My IT team briefs me regularly on steps they are taking to secure my organization; however, I’m concerned I’m not doing enough to educate my non-technical employees on cybersecurity risks and their part in keeping our organization safe. Is cybersecurity more than a technical issue? It’s tempting to leave cybersecurity management to the IT […]
We have come to a critical juncture in our city and county. After years of tax cuts and budget shortfalls our city and county governments cannot provide the necessary services at a level that residents of the Pikes Peak region deserve.<br> The proponents of lower taxes and less government have had an easy time getting taxes lowered and placing constraints on elected officials.
ObamaCare was sold as a way to help the little guy, including small businesses, especially against those big, bad insurance companies. However, when this legislation was passed by Congress and signed into law by President Obama in March, supporters failed to mention the many ills it would impose on small businesses and their employees. Wait […]
Not all hotels are taking a chainsaw to their room rates to lure or hang on to customers. Choice Hotels International, hardly a marquee name in the hospitality world, and one that caters to frugal business travelers and vacationers who can live without afternoon high tea and 900-thread-count linens, claims it isn’t cutting prices to […]
How do you change an entire culture? Especially if it happens to involve 5,000 very busy healthcare employees spread out over multiple hospitals, outpatient facilities and support offices? Adventist Midwest Health did it by starting with simple, concrete actions that could be implemented and talked about by every employee. Adventist had always been focused on […]
Whenever it rains I look out my front door and watch buckets of water pour off my large sloped roof, join more buckets on the driveway and merge into the small rivers forming in the street. The same thing happens at every other house in my neighborhood. Living on the south side of Colorado Springs, fairly close to Fountain Creek, I realize that by the time my water joins the creek, it will already be flowing heavily because the same thing is happening all over town.
There is no doubt about it; the last few weeks have had everyone in the business world holding their breath. Most of us in the baby boomer generation have watched our retirement funds melt before our eyes, while we have resigned ourselves to working far into the future. On the bright side, the opportunity to contract with the government for the delivery of goods and services is ever present.
The recession that started in December 2007 ranks as one of the longest and deepest. And it’s unclear when we’re going to feel like the recession is behind us. Real gross domestic product growth in 2008 was an anemic 0.4 percent, followed by -2.4 percent in 2009. Last year’s decline was the largest one-year drop […]
Most successful entrepreneurs remember their first time like it was yesterday. In fact, the rush of excitement they felt the first time is part of their desire to do it again and again. What am I talking about? If you guessed that I’m talking about the “s” word, you’re right, SELLING. Most successful entrepreneurs remember […]
I’ve been in Colorado Springs for far too short a period of time (six months) to comment intelligently about its many economic development activities. The number of ongoing initiatives for a city of this size is striking. We have Operation 6035, the Dream City initiative, a very active Chamber of Commerce, and an equally active […]