An Ohio native, Jack Damioli, will take the reins at The Broadmoor in March from President and CEO Steve Bartolin. Damioli had been serving as vice president and managing director at The Broadmoor for the past year. He and his wife of 29 years, Rachel, relocated here last year from Boca Grande, Fla., where he worked seven years as president of the Gasparilla Inn and Club. Prior to that, Damioli spent 22 years at The Greenbrier (where he first worked with Bartolin) in White Sulphur Springs, W. Va., leaving as its general manager. Damioli spent time with the Business Journal during Christmas week to tell us more about himself and the direction of The Broadmoor.
What are the most challenging aspects of managing The Broadmoor?
Being careful to never become complacent with what we have accomplished and always looking for ways to improve upon our five-star/five-diamond service offerings, quality facilities and unique programming. I believe some of the solutions to these challenges can be found with our newest Broadmoor Wilderness Experiences offerings: The Ranch at Emerald Valley, Cloud Camp, The Broadmoor’s Fishing Camp and Seven Falls. We believe we are extending the traditional resort experience by venturing out into these mountain properties with unique, authentic Colorado experiences that will continue to attract new guests and interest to The Broadmoor.
What changes can we expect to see at The Broadmoor in 2015 and beyond?
We are very excited with the upcoming opening of the Fishing Camp at the Tarryall River [north of Lake George in Park County], where our guests will be able to have access to five miles of private-fishing waters for some of the best angling in Colorado. Additionally, also opening in May will be Seven Falls, as well as the restaurant open to the public known as Restaurant 1859. We believe these newest experiences will complement The Ranch at Emerald Valley and Cloud Camp, as well as The Broadmoor in providing unique, authentic and quality Colorado experiences to our guests.
What are your thoughts on the future of the industry?
The future of the tourism industry in El Paso County, and at The Broadmoor, is bright. The abundance of natural beauty in this part of the country is absolutely unlimited, and we are looking forward for both new and old guests to experience the natural beauty and charm of the Pikes Peak region.
Compare The Broadmoor with Gasparilla Inn and Club.
Both resorts are independent, historic resorts that are family-owned. Both owners are very passionate about their resorts as well as the staff, who are truly the heart of the operations. Both properties have loyal followings and are unique in their own way. The Gasparilla Inn and Club is a much smaller resort than The Broadmoor (150 sleeping rooms compared with 779 sleeping rooms), and both resorts have large private club memberships.
How does The Broadmoor compare with The Greenbrier?
These properties compare in size and scope quite well. The Greenbrier resort has more than 750 sleeping rooms, three 18-hole golf courses, comprehensive spa and salon facilities, extensive outdoor programming and private membership clubs. At one point, The Greenbrier was probably the gold standard for the resort industry and provided a great training ground for myself, as well as many other leaders in the hospitality business today.
You and Steve Bartolin have been friends for a long time. Tell us about that.
Steve Bartolin and I have a friendship dating back to when we worked together at The Greenbrier for almost five years in the late 1980s and early 1990s. Steve was also instrumental in my getting a start in the hospitality business when he made an introduction at The Greenbrier for me to interview when I was graduating from Ohio University. I then had the good fortune to start in the same place Steve started in the hospitality business: The Greenbrier’s Golf Club bag room operation.
How do you like the move to the mountains? What do you think of the area?
The move out West for myself and my family has been wonderful. I very much enjoyed my seven years in Florida, and during my tenure I had the pleasure of re-birthing this historic barrier island resort located in southwest Florida. However, I truly missed the changing of the seasons. Although in West Virginia I thought I had experienced a mountain lifestyle … it is now wonderful to experience true mountain living. My entire family — Rachel and our daughters, Deanna, 21, a senior at Flagler College in St. Augustine, Fla., Elizabeth, 18, a freshman at University of Colorado at Boulder, and Winnie our 7-year-old miniature Schnauzer — loves Colorado Springs and Colorado and the West. We are acclimating to the area very well. Being an avid golfer, mountain biker and hiker, there is no shortage of activities when I have some free time to get out and enjoy the outdoors.