Francisco wins customer service award

On October 7, the Colorado Springs Customer Service Association had its 6th Annual, Going the Extra Mile Awards at the Doubletree World Arena.

More than 130 people attended the event and saw keynote speaker Ed Tate, winner of the Toastmasters International 2000 World Championship of Public Speaking, talk about taking customer service to the next level.

Eighteen customer service professionals were nominated for the award with the judges picking five finalists.

Darla Francisco of Security Service Federal Credit Union won the Going the Extra Mile award.

Her nomination stated, “Darla’s one on one attention to the credit union members providing the highest quality service is a direct reflection of Security Services mission.

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This is not only the Security Service philosophy of people helping people, but also the philosophy she lives by.”

The CSCSA Going the Extra Mile award exemplifies a level of customer service that is above an employing organizations expectation; i.e. exemplary achievement; outstanding service and commitment; a contagious attitude; is making contributions to the organization’s success and mission beyond a reasonable expectation. The Colorado Springs Customer Service Association is a non-profit dedicated to promoting excellence in customer relationships through education, recognition and collaboration.

HHS provides $14.1 million to Colorado

Colorado will receive $14.1 million from the Department of Health and Human Services to help the state’s low-income families pay their heating bills. The money is part of $1.2 billion that is being made available to states, tribes and territories through the Low Income Home Energy Assistance Program.

The total was the full amount requested by Colorado, and additional money is available should the state request additional assistance.

Individuals interested in applying for program assistance should contact their local/state agency or log onto

Air Academy Associates forms online partnership

Air Academy Associates and Semizone Inc. Palo Alto, Calif., have announced an alliance to deliver online learning resources in Six Sigma Training and Certification.

This new partnership draws on the unique, industry-leading competencies of both organizations. Air Academy Associates is widely known for its knowledge-based approach to the deployment of the Six Sigma business improvement methodology.

Founded in partnership with the Stanford Center for Professional Development, Semizone is a global online learning resource providing the most comprehensive, convenient, and cost-effective content, infrastructure, and delivery of knowledge-on-demand resources in the distance education and online learning business.

The partnership between Air Academy Associates and Semizone is expected to unveil its first online learning offerings, which include Six Sigma Green Belt Training, starting this month.

The offerings can be accessed via

Classic Home receives second EICS award

Classic Homes has received the Better Business Bureau’s Excellence in Customer Service Award, which is patterned after The Malcolm Baldridge Quality Award.

The company also received the award in 2000, making it the only homebuilder in the Pikes Peak region to have been chosen twice.

Classic Homes, which is ranked among the top 100 builders nationally, has been building homes since 1989.

Bryan Construction lands $200 million in contracts

Bryan Construction, Inc. has been awarded several contracts, including a $200 million dollar Multiple Award Task Order Contract for construction services throughout the Southwestern United States from the Army Corps of Engineers.

Additional contract awards include an $11 million dollar design/build, addition/alteration to the Mission Support Facility at Peterson Air Force Base, and the design/build construction of a $6 million, 70,000-square-foot aircraft weather shelter at Laughlin Air Force Base near Del Rio, Texas.