Cherwell Software is a leading creator of IT service management tools, primarily focused on enabling IT teams to implement, automate and modernize their services.

“In IT you run across dozens or more applications from different vendors with very little tie-in or integration,” said Scott Gainey, Cherwell’s newly appointed chief marketing officer. “That requires oscillating between different environments and control points, which is mundane and exhausting work. Cherwell came from the simple idea that there’s a better way to do this. It creates automation and stitches together a common workflow so IT workers can accelerate through otherwise mundane tasks with less effort and error.”

Gainey said Cherwell essentially frees up IT teams by providing better automation and workflow, “so they can look at how they can support key business initiatives and become more strategic in their organizations’ growth. It’s known to improve job satisfaction in IT.”

Besides being linked to the growing IT market, Cherwell software is also agile enough to be used for a broad and eclectic assortment of  tasks.

“Our enterprise service platform is very adaptable,” Gainey said. “It has 200 different applications on the platform, to manage anything from parking structures to distribution supply lines, hospitals and education. People see this platform in use in one place, and that it’s highly portable, so it’s being used in many other types of arenas.

“If you think about how many systems and applications it takes to do something like onboard an employee, that’s account credentials, ordering laptops and phones, benefits enrollment, payroll, etc. It’s seven or eight applications per hire, and that’s a lot of potential time savings,” he said.

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Cherwell has expanded rapidly in the last few years, from about 250 to more than 500 employees. This growth has attracted a leading global investment firm, Kohlberg Kravis Roberts, which recently invested $50 million in Cherwell. Gainey noted that KKR started by looking at about 1,500 companies, and whittled it down to five. 

— Hannah Caproon